--- id: "faq-10529" type: "faq" lang: "en" title: "How do I connect an AI employee to Telegram, WhatsApp, Instagram and Facebook?" url: "https://binomai.com/faq/kak-podklyuchit-ii-sotrudnika-k-telegram-whatsapp-instagram-i-facebook/" translation_group: "faq-9112" translations: ru: url: "https://binomai.com/ru/faq/kak-podklyuchit-ii-sotrudnika-k-telegram-whatsapp-instagram-i-facebook/" markdown: "https://binomai.com/ai/ru/faq/kak-podklyuchit-ii-sotrudnika-k-telegram-whatsapp-instagram-i-facebook.md" uk: url: "https://binomai.com/ua/faq/kak-podklyuchit-ii-sotrudnika-k-telegram-whatsapp-instagram-i-facebook/" markdown: "https://binomai.com/ai/ua/faq/kak-podklyuchit-ii-sotrudnika-k-telegram-whatsapp-instagram-i-facebook.md" published: "2026-10-19T17:14:31Z" updated: "2026-10-19T17:16:31Z" --- # How do I connect an AI employee to Telegram, WhatsApp, Instagram and Facebook? *Updated: 19.10.2026, 17:16 UTC* The process of connecting an AI employee to messengers and social networks depends on the specific platform: some channels are set up independently, while others are set up through customer support. - **Telegram (self-setup):** This channel is fully automated and is configured in Self-Service mode. 1. **Creating a bot:** Using @BotFather in Telegram, create a new bot and get its **API Token**. 2. **Linking in your account:** Go to **Integrations → Telegram**, paste the token you received into the corresponding field, and click "Save". 3. **Activation:** For the employee to start working, find the bot you created in Telegram and send it the `/start` command. - **WhatsApp, Instagram and Facebook:** Integration with these platforms is currently carried out with the help of the **technical support service**. 1. **Request:** Send an email to **support@binomai.com**. 2. **Details:** In the email, specify which social networks or messengers you want to connect and briefly describe the working scenario (for example, sales or customer support). 3. **Setup:** Specialists will provide technical instructions and, if necessary, involve technical partners to complete the integration. **Key benefits of multichannel support:** Regardless of how you connect, all messages from Telegram, WhatsApp, Instagram and Facebook will automatically arrive in a single window in the **Chats** section. The AI employee will use a shared knowledge base and a unified response logic for all channels at the same time, ensuring consistent service quality. --- ## Updated on 19.10.26 The Binom chatbot connects to Telegram, Instagram, Facebook Messenger and WhatsApp, as well as YouTube and Gmail, on its own, in the "Integrations" section, without a programmer. The same Binom responds in all channels based on a shared knowledge base, and all conversations are collected in the "Chats" section. ## How to connect each channel | Channel | Where to connect (Integrations →) | What you'll need | Details | | --- | --- | --- | --- | | Telegram (customers) | ["Telegram: chat with customers"](https://app.binomai.com/cabinet/binom/integrations?tab=8) | Bot from @BotFather | [Instructions](https://binomai.com/faq/how-to-connect-artificial-intelligence-to-telegram/) | | Telegram (team notifications) | ["Telegram: team notifications"](https://app.binomai.com/cabinet/binom/integrations?tab=16) | Separate bot from @BotFather | [Instructions](https://binomai.com/faq/how-to-connect-a-telegram-bot-for-employees/) | | Instagram | [Instagram](https://app.binomai.com/cabinet/binom/integrations?tab=10) | Instagram account login | [Instructions](https://binomai.com/faq/how-to-connect-facebook-messenger-and-instagram/) | | Facebook Messenger | ["Social networks"](https://app.binomai.com/cabinet/binom/integrations?tab=3) | HelpCrunch account | [Instructions](https://binomai.com/faq/how-to-connect-facebook-messenger-and-instagram/) | | WhatsApp | ["Social networks"](https://app.binomai.com/cabinet/binom/integrations?tab=3) | HelpCrunch account with WhatsApp connected | [Instructions](https://binomai.com/faq/podklyuchit-ii-bota-whatsapp/) | | YouTube | [YouTube](https://app.binomai.com/cabinet/binom/integrations?tab=6) | Google account login for the channel | [Instructions](https://binomai.com/faq/ii-otvety-na-kommentarii-youtube/) | | Gmail | [Gmail](https://app.binomai.com/cabinet/binom/integrations?tab=12) | Google account login for the mailbox | [Instructions](https://binomai.com/faq/mozhet-li-ii-sotrudnik-samostoyatelno-obrabatyvat-vhodyashhuyu-elektronnuyu-pochtu-kompanii/) | ## What you need for any channel - **A plan with integrations.** Messengers cannot be connected on the free Free plan ([Free plan limits](https://binomai.com/ru/faq/v-chem-klyuchevye-ogranicheniya-besplatnoj-versii-free-po-sravneniyu-s-platnymi-tarifami/)). If the channel card is grey and marked "Not available on your plan", hover over it: the tooltip will name the required plan. How to upgrade is described below. - **Owner or Admin rights** for the selected Binom. Without them, the "Integrations" section shows "You do not have permission to manage this section" - [team access levels](https://binomai.com/ru/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to upgrade to the required plan:** 1. Find out which plan you need: in the [Integrations](https://app.binomai.com/cabinet/binom/integrations) section, hover over the grey card. The tooltip "Upgrade to the ... plan" will name the most affordable plan that includes the required channel. For a comparison of the Free, Basic, Pro and Business plans, see [how much Binom AI costs](https://binomai.com/ru/faq/skolko-stoit-ispolzovanie-platformy-binom-ai-i-ot-kakih-faktorov-zavisit-itogovaya-stoimost/). 2. Open [Subscription](https://app.binomai.com/cabinet/subscription). If you are on the free plan, click "Choose plan"; if you are on a paid plan, click "Compare plans". 3. Select a plan and billing period (monthly, every 3 months or annually) and click "Confirm and pay". The payment page will open. 4. After payment, the message "Subscription payment successful!" will appear. Return to [Integrations](https://app.binomai.com/cabinet/binom/integrations): the card will be marked "Available". Want to try it first? The 7-day trial period includes the features of the Basic plan: [how to subscribe or start a trial period](https://binomai.com/faq/how-to-subscribe-or-start-a-trial/). If "Payment was not completed. Your plan has not changed" appears after payment, try paying again or write to support@binomai.com, including your account email and the selected plan. ## How multichannel works Binom uses one knowledge base and one catalog across all channels, so a customer gets the same answers in Telegram, Instagram, and on your website. All conversations appear in the [Chats](https://app.binomai.com/cabinet/binom/chats) section, where you can filter them by source and bring in a manager when needed: [how to manage conversations in one unified inbox](https://binomai.com/ru/faq/kak-upravlyat-perepiskami-iz-raznyh-kanalov-v-edinom-okne-chtoby-menedzhery-ne-upustili-ni-odnogo-obrashheniya/). ## If the channel you need isn't available The Integrations section has ["More integrations"](https://app.binomai.com/cabinet/binom/integrations?tab=14) with a catalog of other services. If an integration isn't available there, you can request it with the "Request integration" button. If you still have questions, write to support@binomai.com and tell us which channel you need and what for (sales or support). ## Frequently asked ### Can one chatbot be connected to Telegram and WhatsApp at the same time? Yes. One Binom works across all channels using a shared knowledge base: [AI bot for Telegram](https://binomai.com/faq/how-to-connect-artificial-intelligence-to-telegram/), [WhatsApp chatbot for business](https://binomai.com/faq/podklyuchit-ii-bota-whatsapp/), [AI bot for Instagram](https://binomai.com/faq/how-to-connect-facebook-messenger-and-instagram/). ### Do I need a programmer to connect messengers? No. Channels are connected in the ["Integrations"](https://app.binomai.com/cabinet/binom/integrations) section, step by step on each tab. ## What's next - [Can one AI employee work in all communication channels at once](https://binomai.com/faq/can-a-single-ai-employee-operate-simultaneously-across-all-communication-channels/) - [How to connect Binom to your website: Widget, iFrame, or public link](https://binomai.com/ru/faq/chto-effektivnee-ispolzovat-dlya-sajta-vsplyvayushhij-vidzhet-podderzhki-ili-chat-vstroennyj-pryamo-v-veb-straniczu/) - [How to manage conversations from different channels](https://binomai.com/ru/faq/kak-upravlyat-perepiskami-iz-raznyh-kanalov-v-edinom-okne-chtoby-menedzhery-ne-upustili-ni-odnogo-obrashheniya/)