--- id: "faq-10474" type: "faq" lang: "en" title: "How do I set up an AI employee to handle inbound phone calls and make outbound calls?" url: "https://binomai.com/faq/kak-nastroit-ii-sotrudnika-dlya-priema-vhodyashhih-telefonnyh-zvonkov-i-soversheniya-ishodyashhih-obzvonov/" translation_group: "faq-9132" translations: ru: url: "https://binomai.com/ru/faq/kak-nastroit-ii-sotrudnika-dlya-priema-vhodyashhih-telefonnyh-zvonkov-i-soversheniya-ishodyashhih-obzvonov/" markdown: "https://binomai.com/ai/ru/faq/kak-nastroit-ii-sotrudnika-dlya-priema-vhodyashhih-telefonnyh-zvonkov-i-soversheniya-ishodyashhih-obzvonov.md" uk: url: "https://binomai.com/ua/faq/kak-nastroit-ii-sotrudnika-dlya-priema-vhodyashhih-telefonnyh-zvonkov-i-soversheniya-ishodyashhih-obzvonov/" markdown: "https://binomai.com/ai/ua/faq/kak-nastroit-ii-sotrudnika-dlya-priema-vhodyashhih-telefonnyh-zvonkov-i-soversheniya-ishodyashhih-obzvonov.md" published: "2026-10-19T16:31:05Z" updated: "2026-10-19T16:31:05Z" --- # How do I set up an AI employee to handle inbound phone calls and make outbound calls? *Updated: 19.10.2026, 16:31 UTC* The Binom AI platform lets you connect digital employees to your company's phone network to automate handling of inbound calls and run outbound campaigns. **1. Technical Connection (SIP Trunk)** To activate phone features, you need to connect your company's SIP infrastructure in your account: - **Connection parameters:** In the Integrations section, enter your SIP trunk details: domain (connection address), login (Auth ID), and password. - **Multiple trunks:** The system supports connecting several trunks, each with its own settings. - **Voice modules:** Once the SIP connection is active, the digital employee can receive and make calls the same way it works with text messages. **2. Setting Up Inbound Calls** The digital employee can take incoming calls in real time, performing the functions of a call center operator: - **Functionality:** The AI advises customers based on the knowledge base, helps them choose products, takes requests, and can transfer the call to a live specialist when needed. - **Data integration:** After the conversation ends, call information is recorded and can be automatically sent to the company's CRM or other systems. **3. Setting Up Outbound Calls** A dedicated campaign management interface is available for outbound calling: - **Creating a campaign:** Enter a name, select a script (prompt), and upload a list of phone numbers in CSV or XLSX format. - **Automation settings:** You can configure the schedule (calling "window"), time zone, number of dial attempts, and intervals between redials. - **Monitoring:** The dashboard shows a progress indicator for the active campaign, and you can make a test call to your own number to check the script. **4. Accuracy Modes (Asterisk Mode)** For tasks that require error-free transmission of critical data, there is a special **Asterisk** mode: - **How it works:** The system asks for confirmation of each digit, which eliminates recognition errors. - **Use cases:** Used when transmitting bank account numbers, meter readings, and other financial data. **5. Requirements for the Pricing Plan** - **Business:** Professional telephony, including inbound and outbound calls, as well as Asterisk mode, is available on the **Business** plan. - **Basic and above:** Voice communication through the browser (**WebRTC**) is available on paid plans starting with **Basic**, but this mode does not replace full telephony with landline numbers. **Role of the assistants in setup:** **Binom Tutor** acts as a consultant: it can explain how to fill in the SIP settings and how to properly structure a script for outbound calls, but the client enters the technical data themselves in the interface. If technical difficulties arise with SIP channel integration, the request can be escalated to a live technical support specialist (for paid plans). --- ## Updated on 19.10.26 AI for calls in Binom is an AI employee that answers inbound calls and makes outbound calls to your customers from your number, answering from the same knowledge base as in the chat. It provides consultations, takes requests, reminds about appointments, and collects feedback around the clock. To do this, connect your provider's SIP trunk, and to run outbound calls, create a campaign in the "Telephony" section. ## How it works | Task | Where it is set up | Instructions | | --- | --- | --- | | Connect a phone line | [Integrations → "Telephony"](https://app.binomai.com/cabinet/binom/integrations?tab=7) | [How to connect a SIP trunk](https://binomai.com/faq/sip-trank-podklyuchenie/) | | Receive inbound calls | Works after the SIP trunk is connected | [Checking an inbound call](https://binomai.com/faq/sip-trank-podklyuchenie/) | | Make outbound calls to customers | Menu ["Telephony"](https://app.binomai.com/cabinet/binom/call-campaigns) → "New campaign" | [How to launch an auto-dialer campaign](https://binomai.com/faq/avtoobzvon-klientov-kampaniya/) | | View results | Menu ["Telephony"](https://app.binomai.com/cabinet/binom/call-campaigns) → campaign | [Outbound call results](https://binomai.com/faq/rezultaty-obzvona/) | | Listen to and read conversations | [Chats](https://app.binomai.com/cabinet/binom/chats), sources "Inbound call" and "Outbound call" | [How to manage conversations](https://binomai.com/ru/faq/kak-upravlyat-perepiskami-iz-raznyh-kanalov-v-edinom-okne-chtoby-menedzhery-ne-upustili-ni-odnogo-obrashheniya/) | The "Telephony" menu item appears in the left menu of the account only after at least one SIP trunk is connected ([how to connect a SIP trunk](https://binomai.com/faq/sip-trank-podklyuchenie/)). If the item is missing, first connect a trunk. ## What the AI phone operator can do - Answers customer questions from the knowledge base, just as in the chat. - Calls people from a CSV list according to your script, during set hours and working days, with repeat attempts. - Saves conversations in the "Chats" section, where a manager can review them. A voice conversation directly on the website without a phone number is a separate feature: [website voice chat (WebRTC)](https://binomai.com/faq/how-to-connect-webrtc/). ## Plan Telephony is not available on the Free plan ([Free plan limits](https://binomai.com/ru/faq/v-chem-klyuchevye-ogranicheniya-besplatnoj-versii-free-po-sravneniyu-s-platnymi-tarifami/)); according to the published plan comparison, SIP telephony is included in the higher-tier plans ([plan comparison](https://binomai.com/ru/faq/skolko-stoit-ispolzovanie-platformy-binom-ai-i-ot-kakih-faktorov-zavisit-itogovaya-stoimost/)). The tooltip on the "Telephony" card will show the exact plan. **How to upgrade to the right plan:** 1. Find out which plan you need: in the [Integrations](https://app.binomai.com/cabinet/binom/integrations) section, hover over the grey card. The tooltip "Upgrade to the plan ..." will name the most affordable plan that includes telephony. To see how the Free, Basic, Pro and Business plans differ, check [how much Binom AI costs](https://binomai.com/ru/faq/skolko-stoit-ispolzovanie-platformy-binom-ai-i-ot-kakih-faktorov-zavisit-itogovaya-stoimost/). 2. Open [Subscription](https://app.binomai.com/cabinet/subscription). If you are on the free plan, click "Choose plan". If you are on a paid plan, click "Compare plans". 3. Select a plan and a billing period (monthly, every 3 months or annually), then click "Confirm and pay". The payment page will open. 4. After payment, you will see "Subscription payment successful!". Return to [Integrations → "Telephony"](https://app.binomai.com/cabinet/binom/integrations?tab=7). The card will be marked "Available". Want to try it first? The 7-day trial period includes the features of the Basic plan: [how to subscribe or start a trial period](https://binomai.com/faq/how-to-subscribe-or-start-a-trial/). If you see "Payment was not completed. Your plan has not changed" after paying, try the payment again or write to support@binomai.com, including your account email and the plan you selected. ## Where this already works In the [technical support case for security systems](https://binomai.com/ru/clients-cases/binom-tehnicheskij-sapport-dlya-ohrannyh-sistem/), Binom advises customers on the website, in the mobile app and over the phone line. ## Other common questions ### Can AI replace a call center operator? Binom handles routine calls and makes scripted outbound calls around the clock. The manager can see all conversations in [Chats](https://app.binomai.com/cabinet/binom/chats). Start by [connecting a SIP trunk](https://binomai.com/faq/sip-trank-podklyuchenie/). ### How do I set up automatic outbound calls to customers? Create a campaign in the ["Telephony"](https://app.binomai.com/cabinet/binom/call-campaigns) section: [step-by-step guide to automatic customer calls](https://binomai.com/faq/avtoobzvon-klientov-kampaniya/). ## What's next - [How to connect a SIP trunk](https://binomai.com/faq/sip-trank-podklyuchenie/) - [How to start automatic customer calls](https://binomai.com/faq/avtoobzvon-klientov-kampaniya/) - [How to view call campaign results](https://binomai.com/faq/rezultaty-obzvona/)