--- id: "faq-9017" type: "faq" lang: "en" title: "How to guarantee high accuracy of AI employee responses and prevent the delivery of unreliable facts?" url: "https://binomai.com/faq/how-to-guarantee-high-accuracy-of-ai-employee-responses-and-prevent-the-delivery-of-unreliable-facts/" translation_group: "faq-8815" translations: ru: url: "https://binomai.com/ru/faq/kak-garantirovat-vysokuyu-tochnost-otvetov-ii-sotrudnika-i-isklyuchit-predostavlenie-nedostovernyh-faktov/" markdown: "https://binomai.com/ai/ru/faq/kak-garantirovat-vysokuyu-tochnost-otvetov-ii-sotrudnika-i-isklyuchit-predostavlenie-nedostovernyh-faktov.md" uk: url: "https://binomai.com/ua/faq/yak-garantuvati-visoku-tochnist-vidpovidej-shi-spivrobitnika-ta-viklyuchiti-nadannya-nedostovirnih-faktiv/" markdown: "https://binomai.com/ai/ua/faq/yak-garantuvati-visoku-tochnist-vidpovidej-shi-spivrobitnika-ta-viklyuchiti-nadannya-nedostovirnih-faktiv.md" published: "2026-07-20T12:38:52Z" updated: "2026-10-19T17:55:37Z" --- # How to guarantee high accuracy of AI employee responses and prevent the delivery of unreliable facts? *Updated: 19.10.2026, 17:55 UTC* To ensure high accuracy and prevent hallucinations, Binom AI utilizes the following mechanisms: - **Controlled Retrieval (RAG):** The AI employee does not fabricate responses; instead, it adheres to a strict retrieval protocol: checking Price Lists first, followed by Knowledge Cards, and only then searching through uploaded documents as a last resort. - **Prohibition of Hallucinations:** If verified information is not found in the knowledge base, the system is programmed to state that data is unavailable or offer human agent assistance, rather than generating invented facts. - **Knowledge Cards Priority (Cards):** Cards function as "constant blocks" and hold a higher priority over uploaded files. This allows instant correction of outdated information from older documents (e.g., changes in management or terms) without re-editing the files themselves. - **Asterisk Mode:** A specialized telephony mode (Business plan) requiring character-by-character digit verification. It eliminates errors when transmitting critical data such as account numbers, totals, or meter readings. - **Binom Examiner:** An automated AI quality controller simulates real client queries to test if the employee strays from instructions or provides false information. - **Data Synchronization:** Automated catalog updates via RSS/XML occur every 15 minutes, guaranteeing up-to-date pricing and stock levels without manual intervention. - **Real-Time Corrections:** In the *Chats* section, an operator can edit any incorrect AI response and immediately save it as a new Knowledge Card. The employee will instantly memorize the corrected answer. --- ## Updated on 19.10.26 To ensure high accuracy and rule out unreliable facts, Binom AI uses the following mechanisms: - **Controlled search (RAG):** The AI employee does not make up answers. Instead, it follows a strict search protocol: it first checks **Price Lists**, then **Knowledge Cards**, and only as a last resort, **uploaded documents**. - **No hallucinations:** If the knowledge base has no reliable information, the system is programmed to report that the data is unavailable or offer help from a live specialist instead of generating invented facts. - **Priority of Knowledge Cards (Cards):** Cards work as "blocks of constants" and have **the highest priority** over uploaded files. This makes it possible to instantly correct outdated data from old documents (for example, a change in management or terms) without rewriting the files themselves. - **Asterisk mode:** A special mode for telephony that requires confirmation of every digit. It eliminates errors when transmitting critical data: account numbers, amounts, or meter readings. - **Binom Examiner:** An automated AI quality controller that simulates real customer requests and checks whether the employee strays from instructions or provides false information. - **Data synchronization:** Catalogs are automatically updated via RSS/XML **once a day**, which keeps prices and stock levels current without manual intervention. - **Quick correction:** In the **Chats** section, an operator can edit any incorrect AI answer and immediately save it as a new Knowledge Card. The employee will **instantly remember** the correct version. ## How to avoid AI hallucinations: what to do in your account 1. **Lock in key facts with cards.** Prices, addresses, names, and terms go into [Cards](https://app.binomai.com/cabinet/binom/cards): a card is a priority piece of knowledge, and Binom relies on it even if older documents say otherwise. [How to add a knowledge card](https://binomai.com/faq/voprosy-i-otvety-dlya-chat-bota-kartochki/). 2. **Answer questions Binom could not resolve.** If Binom does not find an answer, it creates a card with the status "Awaiting answer" in the "Needs attention" collection. Enter the answer, and next time Binom will answer on its own. [How the AI employee records new questions](https://binomai.com/faq/how-does-an-ai-employee-improve-its-skills-while-communicating-with-clients-and-track-new-previously-unknown-questions/). 3. **Resolve contradictions.** Conflicts between cards and documents are shown on the [Dashboard](https://app.binomai.com/cabinet) in the "Active conflicts" block. [How to remove contradictions from the knowledge base](https://binomai.com/faq/bot-daet-raznye-otvety-konflikty/). 4. **Delete outdated documents.** Old file versions in [Documents](https://app.binomai.com/cabinet/binom/docs) are a common cause of wrong answers. [Why the bot answers based on old data](https://binomai.com/faq/bot-otvechaet-po-starym-dannym/). 5. **Test before launch.** [How to test the AI employee before launching it to clients](https://binomai.com/faq/how-to-test-an-ai-employees-performance-and-personally-verify-their-skills-before-launching-to-clients/). ## Other common questions ### Why does AI make up answers? Usually the knowledge base either lacks the needed fact or contains conflicting versions. Pin the fact down with a [knowledge card](https://binomai.com/faq/voprosy-i-otvety-dlya-chat-bota-kartochki/) and work through the [conflicts](https://binomai.com/faq/bot-daet-raznye-otvety-konflikty/). ### What should I do if the AI gives wrong answers? Find the source of the incorrect data in [Documents](https://app.binomai.com/cabinet/binom/docs) or [Cards](https://app.binomai.com/cabinet/binom/cards), fix or delete it, and check the answer in a new chat. ### What takes priority for the AI when data conflicts? Cards take priority over documents: [the order in which the AI employee searches for information](https://binomai.com/faq/in-what-order-does-an-ai-employee-search-for-information-and-which-documents-take-priority-when-data-conflicts-occur/). ## What's next - [How to resolve conflicts in the knowledge base](https://binomai.com/faq/bot-daet-raznye-otvety-konflikty/) - [How to work with knowledge cards](https://binomai.com/faq/voprosy-i-otvety-dlya-chat-bota-kartochki/) - [How to test your AI employee](https://binomai.com/faq/how-to-test-an-ai-employees-performance-and-personally-verify-their-skills-before-launching-to-clients/)