---
id: "faq-9814"
type: "faq"
lang: "en"
title: "How does Binom SMM handle negative feedback and integrate with the CRM?"
url: "https://binomai.com/faq/how-does-binom-smm-handle-negative-feedback-and-integrate-with-the-crm/"
translation_group: "faq-9814"
translations:
  uk:
    url: "https://binomai.com/ua/faq/yak-binom-smm-praczyuye-z-negativnimi-zvernennyami-ta-crm/"
    markdown: "https://binomai.com/ai/ua/faq/yak-binom-smm-praczyuye-z-negativnimi-zvernennyami-ta-crm.md"
  ru:
    url: "https://binomai.com/ru/faq/kak-binom-smm-rabotaet-s-negativnymi-obrashheniyami-i-crm/"
    markdown: "https://binomai.com/ai/ru/faq/kak-binom-smm-rabotaet-s-negativnymi-obrashheniyami-i-crm.md"
categories: ["Binom SMM"]
published: "2026-08-12T16:19:52Z"
updated: "2026-08-12T16:20:17Z"
---

# How does Binom SMM handle negative feedback and integrate with the CRM?

*Updated: 12.08.2026, 16:20 UTC*


Binom SMM monitors reviews, comments and messages, identifies negative feedback and forwards important events to the CRM so that the team can address the situation in a timely manner. This function is part of the SMM role's responsibilities, alongside preparing responses, responding to comments and compiling statistics.