--- id: "faq-10618" type: "faq" lang: "en" title: "How to Connect an AI Consultant to a Horoshop Store: Horoshop Integration in Binom" url: "https://binomai.com/faq/horoshop-integraciya-chat-bot/" translation_group: "faq-10374" translations: ru: url: "https://binomai.com/ru/faq/horoshop-integraciya-chat-bot/" markdown: "https://binomai.com/ai/ru/faq/horoshop-integraciya-chat-bot.md" uk: url: "https://binomai.com/ua/faq/horoshop-integraciya-chat-bot/" markdown: "https://binomai.com/ai/ua/faq/horoshop-integraciya-chat-bot.md" categories: ["Knowledge Base and Catalog"] published: "2026-10-19T17:50:34Z" updated: "2026-10-19T17:50:34Z" --- # How to Connect an AI Consultant to a Horoshop Store: Horoshop Integration in Binom *Updated: 19.10.2026, 17:50 UTC* The Horoshop integration connects your online store with the AI employee Binom: product prices from Horoshop are imported into Binom and kept up to date, and customer contact details from conversations are passed to the store. Binom advises shoppers on current prices, and no leads get lost. To connect, go to Integrations → Horoshop. ## What the Horoshop integration does 1. Sends to Horoshop the customer contacts they left in a conversation with Binom. 2. Imports prices from Horoshop into Binom and keeps them up to date, so you don't have to update the price list by hand after every price change. The login credentials are used only to connect this Binom to your Horoshop store. ## How to connect Horoshop 1. Open [Integrations → Horoshop](https://app.binomai.com/cabinet/binom/integrations?tab=4). The tab is called "Horoshop integration". 2. Fill in "Domain", which is your store's address on Horoshop, along with the store administrator's "Login" and "Password". The eye icon in the password field shows the characters you entered. 3. Click "Connect". 4. The message "Horoshop integration connected" will appear, with the explanation: "1. We will pass on customer contacts." and "2. We import prices from Horoshop into Binom and will keep them up to date." ## Do you need a Horoshop API key? Yes, connecting also requires your store's API key. Write to support@binomai.com: give your store's domain and attach the link to the Horoshop API version your store uses. The Binom team will reply and help with the connection. ## How to check that it works - In a new chat, ask Binom about the price of a product from your store and compare it with the price on your website. The import may take some time: [how to check that Binom is using the new data](https://binomai.com/faq/bot-otvechaet-po-starym-dannym/). - Leave a name and phone number in a test chat and make sure the contact appears in Horoshop. ## Horoshop or uploading a price list If your store does not run on Horoshop, the catalog is connected through a CSV, RSS or Google Merchant price list: [how to connect a product catalog](https://binomai.com/faq/how-to-connect-the-product-catalog/). Products without a catalog can be added manually: [uploading products manually or via a spreadsheet](https://binomai.com/faq/what-to-do-if-the-company-does-not-have-an-automated-catalog-can-product-data-be-uploaded-manually-or-via-a-spreadsheet/). ## Possible problems ### The connection fails **What to check:** the store domain is entered without extra characters, and the login and password are those of the store administrator, with no spaces. Check the password using the eye icon. **What to do:** correct the details and click "Connect" again. If that doesn't help, write to support@binomai.com with the store domain and the link to the Horoshop API version. **How to tell it's resolved:** the message "Horoshop integration connected" appears. ### The tab says the integration is unavailable If you see a plan restriction message instead of the connect button, follow the link in that message. What each plan includes is on the [plans and subscription prices](https://app.binomai.com/plans) page. After changing your plan, return to the Horoshop tab. ### "You do not have permission to manage this section." **What this means:** only users with the Owner or Admin access level for the selected Binom can connect integrations. **What to do:** ask the account owner to give you the Admin access level or to connect the integration yourself. Learn more: [access levels in a team](https://binomai.com/ru/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's fixed:** after you refresh the page, the integration tab opens with a connect button. If the problem isn't solved, write to support@binomai.com or message [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream) in the chat with "I want to talk to a person". Include the name of your Binom, the store domain (without password), and attach a screenshot of the message. ## Other questions people ask ### Can I connect a chatbot to my Horoshop store? Yes, through the [Integrations → Horoshop](https://app.binomai.com/cabinet/binom/integrations?tab=4) tab: Binom will get prices and pass customer contacts to the store. ### Does Horoshop work as a CRM for leads from chat? Customer contacts from conversations are passed to Horoshop. Other ways to pass on leads are in the [Integrations](https://app.binomai.com/cabinet/binom/integrations) section. ## What's next - [How to connect a product catalog](https://binomai.com/faq/how-to-connect-the-product-catalog/) - [Automatic price updates via RSS or Google Merchant](https://binomai.com/faq/how-does-automatic-data-updating-via-rss-or-google-merchant-feed-work-and-is-it-necessary-to-retrain-the-ai-employee-afterward/) - [How to manage customer conversations in one inbox so managers don't miss a single request](https://binomai.com/ru/faq/kak-upravlyat-perepiskami-iz-raznyh-kanalov-v-edinom-okne-chtoby-menedzhery-ne-upustili-ni-odnogo-obrashheniya/)