--- id: "faq-10606" type: "faq" lang: "en" title: "How to Use Google Drive as a Knowledge Base for a Chatbot: Connecting Google Drive to Binom" url: "https://binomai.com/faq/google-drive-baza-znanij-chat-bota/" translation_group: "faq-10368" translations: ru: url: "https://binomai.com/ru/faq/google-drive-baza-znanij-chat-bota/" markdown: "https://binomai.com/ai/ru/faq/google-drive-baza-znanij-chat-bota.md" uk: url: "https://binomai.com/ua/faq/google-drive-baza-znanij-chat-bota/" markdown: "https://binomai.com/ai/ua/faq/google-drive-baza-znanij-chat-bota.md" categories: ["Knowledge Base and Catalog"] published: "2026-10-19T17:31:40Z" updated: "2026-10-19T17:56:16Z" --- # How to Use Google Drive as a Knowledge Base for a Chatbot: Connecting Google Drive to Binom *Updated: 19.10.2026, 17:56 UTC* Google Drive as a knowledge base for your chatbot: Binom connects to your Google Drive and learns from the selected files and folders, and it pulls in changes to them automatically every 15 minutes. You don't need to re-upload policies and price lists after every edit, and customers get answers based on the current version right away. To connect, go to Integrations → Google Drive. ## What the Google Drive connection gives you - Binom learns from files and entire folders in the cloud, with no downloading or manual uploading. - Selected files and folders sync automatically every 15 minutes: new and updated materials reach the knowledge base on their own. - Imported files appear in [Documents](https://app.binomai.com/cabinet/binom/docs) alongside your other documents and go through the same [indexing](https://binomai.com/faq/indeksaciya-dokumentov-statusy-oshibki/). Access is granted only to this Binom. As stated on the integration tab, the data received is not sold, is not used for advertising, and is not used to train general-purpose AI models. For more on data protection, see [how safe it is to trust AI with company data](https://binomai.com/faq/how-safe-is-it-to-trust-confidential-company-data-to-ai/). ## How to connect Google Drive to Binom 1. Open [Integrations → Google Drive](https://app.binomai.com/cabinet/binom/integrations?tab=9). The tab is called "Google Drive integration". 2. Click "Connect Google Drive". A Google sign-in window will open: choose the account where your materials are stored and allow access. 3. Once connected, the message "Google Drive connected" appears, and the tab shows "Connected account: ..." with the email address. ## How to select files and folders for training 1. On the [Google Drive](https://app.binomai.com/cabinet/binom/integrations?tab=9) tab, click "Select files from Google Drive" or "Select folder from Google Drive". You can do the same from [Documents](https://app.binomai.com/cabinet/binom/docs) using the buttons "Import Google Drive files" and "Import Google Drive folder". 2. In the Google window, check the files or folder you need and confirm your selection. 3. The files are queued for import and appear in [Documents](https://app.binomai.com/cabinet/binom/docs). When the status changes to "Indexed", Binom starts using them. Connected folders are listed on the Google Drive tab. To avoid waiting for automatic sync, click "Sync now": the message "Google Drive sync started" will appear. ## How to check that Binom is using files from Google Drive 1. Make sure the files are in [Documents](https://app.binomai.com/cabinet/binom/docs) with the status "Indexed". 2. Ask a question about the file's contents in a new chat. For how to properly check a knowledge update, see [how to check that the knowledge base has been updated](https://binomai.com/faq/bot-otvechaet-po-starym-dannym/). ## How to disconnect a folder or all of Google Drive - **One folder.** In the list of folders on the tab, click disconnect next to the folder you want and confirm "Disconnect and delete documents". Sync will stop, and all documents imported from that folder will be deleted from Binom. This action cannot be undone. - **All of Google Drive.** Click "Disconnect Google Drive" and confirm "Disconnect Google Drive and revoke access?". - **Another account or an access failure.** Click "Reconnect Google Drive" and allow access again. ## Possible problems ### "Allow pop-ups to connect Google Drive" **What this means:** the browser blocked the Google sign-in window. **What to do:** allow pop-ups for app.binomai.com in your browser settings and click "Connect Google Drive" again. **How to tell it's fixed:** the Google account selection window opens. ### The import buttons in "Documents" are inactive Hover over the button and the tooltip will name the reason. "Connect Google Drive in the Integrations section to use document import." - connect your account by following the steps above. "Storage limit almost reached..." - free up space: [what to do if storage is full](https://binomai.com/faq/hranilishhe-dokumentov-zapolneno/). ### "Failed to start Google Drive sync" Click "Reconnect Google Drive," grant access again, and repeat "Sync now." ### File imported, but status is "Error" For the causes, see [document indexing statuses and errors](https://binomai.com/faq/indeksaciya-dokumentov-statusy-oshibki/). ### The tab says the integration is unavailable If you see a plan restriction message instead of the connect button, follow the link in that message. For what each plan includes, see the [plans and subscription pricing](https://app.binomai.com/plans) page. After changing your plan, return to the Google Drive tab. ### "You don't have permission to manage this section." **What this means:** only users with the Owner or Admin access level in the selected Binom can connect integrations. **What to do:** ask the account owner to give you the Admin access level or to connect the integration themselves. More details: [access levels in a team](https://binomai.com/ru/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's fixed:** after refreshing the page, the integration tab opens with the connect button. If the problem persists, write to support@binomai.com or, in the [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream) chat, type "I want to talk to a person." Include the name of the Binom, the address of the connected Google account and the folder name, and attach a screenshot of the message. ## Other common questions ### Can I build a chatbot based on documents from Google Drive? Yes: connect Google Drive in [Integrations](https://app.binomai.com/cabinet/binom/integrations?tab=9) and select files or a folder. Binom will answer customers based on their contents. ### Do I need to re-upload a file after editing it in Google Docs? No, selected files update automatically every 15 minutes. For an immediate update, click "Sync now" on the [Google Drive tab](https://app.binomai.com/cabinet/binom/integrations?tab=9). ### How is this different from uploading files manually? Manual upload is a one-time action, while Google Drive provides ongoing sync. Manual upload is described here: [knowledge base for a chatbot from documents](https://binomai.com/faq/zagruzit-dokumenty-v-bazu-znanij-chat-bota/). ## What's next - [How to connect Notion to the knowledge base](https://binomai.com/faq/notion-baza-znanij-chat-bota/) - [How to upload documents to the knowledge base](https://binomai.com/faq/zagruzit-dokumenty-v-bazu-znanij-chat-bota/) - [What to do if the document storage is full](https://binomai.com/faq/hranilishhe-dokumentov-zapolneno/)