--- id: "faq-10787" type: "faq" lang: "en" title: "What is a request and why is buying extra request packs cheaper than the standard plan limits?" url: "https://binomai.com/faq/chto-takoe-zapros-request-i-pochemu-pokupka-dopolnitelnyh-paketov-zaprosov-vygodnee-standartnyh-limitov-tarifa/" translation_group: "faq-9152" translations: ru: url: "https://binomai.com/ru/faq/chto-takoe-zapros-request-i-pochemu-pokupka-dopolnitelnyh-paketov-zaprosov-vygodnee-standartnyh-limitov-tarifa/" markdown: "https://binomai.com/ai/ru/faq/chto-takoe-zapros-request-i-pochemu-pokupka-dopolnitelnyh-paketov-zaprosov-vygodnee-standartnyh-limitov-tarifa.md" uk: url: "https://binomai.com/ua/faq/chto-takoe-zapros-request-i-pochemu-pokupka-dopolnitelnyh-paketov-zaprosov-vygodnee-standartnyh-limitov-tarifa/" markdown: "https://binomai.com/ai/ua/faq/chto-takoe-zapros-request-i-pochemu-pokupka-dopolnitelnyh-paketov-zaprosov-vygodnee-standartnyh-limitov-tarifa.md" published: "2026-10-19T21:12:33Z" updated: "2026-10-19T21:12:33Z" --- # What is a request and why is buying extra request packs cheaper than the standard plan limits? *Updated: 19.10.2026, 21:12 UTC* **Request** in the Binom AI system is the basic unit of interaction. It represents **one generated response** from the synthetic employee to a user's question. It is important to understand that a request is not an incoming message from a customer, nor the entire dialogue, but each individual reply created by the artificial intelligence. ### What are requests spent on? Requests are deducted in two main cases: - **Customer communication:** Binom's replies across all connected channels (website, messengers, telephony). - **Setup and training:** interaction with **Binom Tutor**, the fine-tuning process, response review, and testing also use up your request balance. ### Why is buying additional packs more cost-effective than standard limits? Although each pricing plan includes a set number of requests per month (from 250 on the Free plan to 1,500 on the Business plan), buying additional packs offers several significant advantages: 1. **No expiry:** Requests included in your main pricing plan "expire" at the end of the subscription period and do not roll over to the next month. Additional packs you purchase **never reset** and have no expiration date. They remain on your balance until fully used. 2. **Flexible deduction system:** The platform uses a priority logic: standard monthly requests from your plan are used first. An additional pack is activated automatically only when the main monthly balance is fully used up. 3. **Protection against service interruption:** Additional packs act as a safety net in case of a sudden traffic spike or periods of intensive training through Tutor, ensuring that Binom does not stop responding to customers at the most critical moment. 4. **Volume savings:** Users can choose packs of different sizes, which helps optimize costs: - **1,000** requests: **€50**; - **3,000** requests: **€135**; - **5,000** requests: **€190**. In your personal account, you can always check the exact remaining balance in the "Current balance" field and view a breakdown of expenses for each employee. --- ## Updated on 19.10.26 **Request** in the Binom AI system is the basic unit of interaction. It represents **one generated response** from the synthetic employee to a user's question. It is important to understand that a request is not an incoming message from a customer, nor the entire dialogue, but each individual reply created by the artificial intelligence. ## What are requests spent on? Requests are deducted in two main cases: - **Customer conversations:** Binom's replies across all connected channels (website, messengers, phone calls). - **Setup and training:** working with **Binom Tutor**, the retraining process, checking answers and testing also use up your request balance. ## Why are additional packs a better deal than standard limits? Although each plan includes a set number of requests per month (from 250 on the Free plan to 1,500 on the Business plan), buying additional packs has several significant advantages: 1. **No expiry:** Requests included in your base plan "burn" at the end of the subscription period and do not roll over to the next month. Additional packs you buy **never reset** and have no expiration date: they stay on your balance until fully used. 2. **Smart deduction:** The platform uses a priority logic: standard monthly requests from your plan are used first. An additional pack activates automatically only once the main monthly balance is fully used up. 3. **Protection from service interruption:** Additional packs act as a safety net for sudden traffic spikes or periods of intensive training via Tutor, ensuring that Binom does not stop answering customers at the most critical moment. 4. **Savings at scale:** Packs of different sizes are available, so you can optimize your spending: - **1,000** requests - **€50**; - **3,000** requests - **€135**; - **5,000** requests - **€190**. In your account, you can always check the exact remaining amount in the "Current balance" field and view a breakdown of spending for each employee. ## Current prices Prices, limits and plan contents may change. Current terms are always listed on the [Binom AI pricing page](https://binomai.com/ru/pricing/). ## Request vs. token: what's the difference Many AI services count usage in tokens: small pieces of text into which the model splits the question and the answer. You can't tell in advance how many tokens a single answer will use. Binom counts usage in requests instead: one request equals one Binom reply, regardless of its length. That makes it easy to work out how many customer replies your balance will cover. ## Where to check request usage In [Subscription](https://app.binomai.com/cabinet/subscription) → "Usage details": "Requests used (chat)" covers customer replies, and "Requests used (training)" covers work with Tutor and training. For more, see [AI request balance](https://binomai.com/ru/faq/balans-ai-zaprosov-popolnit/). ## Other common questions ### What are tokens in AI? Units of text that many AI models use to measure usage. Binom counts usage in requests: one request, one reply. ### What happens when requests run out? Binom stops replying until you top up. [What to do if the bot stops replying](https://binomai.com/ru/faq/bot-perestal-otvechat-klientam/). ## Next steps - [How to check and top up your request balance](https://binomai.com/ru/faq/balans-ai-zaprosov-popolnit/) - [The bot stopped replying to customers](https://binomai.com/ru/faq/bot-perestal-otvechat-klientam/)