---
id: "faq-10568"
type: "faq"
lang: "en"
title: "Bot Answers With Old Data: How to Check Whether Binom Learned Something New"
url: "https://binomai.com/faq/bot-otvechaet-po-starym-dannym/"
translation_group: "faq-10355"
translations:
  ru:
    url: "https://binomai.com/ru/faq/bot-otvechaet-po-starym-dannym/"
    markdown: "https://binomai.com/ai/ru/faq/bot-otvechaet-po-starym-dannym.md"
  uk:
    url: "https://binomai.com/ua/faq/bot-otvechaet-po-starym-dannym/"
    markdown: "https://binomai.com/ai/ua/faq/bot-otvechaet-po-starym-dannym.md"
categories: ["Knowledge Base and Catalog"]
published: "2026-10-19T17:22:09Z"
updated: "2026-10-19T17:28:12Z"
---

# Bot Answers With Old Data: How to Check Whether Binom Learned Something New

*Updated: 19.10.2026, 17:28 UTC*


If the bot answers based on old data, most often Binom is still learning from the new material, or the check is happening in a dialog that was already open. New documents, cards and price lists start working after processing, so check them in a new dialog. The training status is shown in the "Documents", "Cards" and "Price lists" sections.

## How long to wait after adding knowledge

| What you added | When it starts working | Where to check the status |
| --- | --- | --- |
| Document | After the status "Indexed". The dashboard warns: "Processing uploaded documents may take some time." | [Documents](https://app.binomai.com/cabinet/binom/docs) |
| Knowledge card | The status changes from "Sent for training" to "Learned" | [Cards](https://app.binomai.com/cabinet/binom/cards) |
| Price list | After processing. The dashboard warns: "Processing uploaded data may take several hours." | [Price lists](https://app.binomai.com/cabinet/binom/prices) |
| Google Drive files | Selected files and folders are updated automatically every 15 minutes | [Documents](https://app.binomai.com/cabinet/binom/docs) |

While training is in progress, a hint appears next to the Binom name in the dashboard header and in the chat input field: "Binom is learning. Please wait a few minutes".

## How to properly check an update

1. Wait for the status "Indexed" on a document or "Learned" on a card.
2. Open a **new** dialog, for example, the public chat in incognito mode. The dashboard gives this direct advice: "Do not check how documents work in dialogs that are already open." An old dialog keeps the context of previous conversation and may repeat the earlier answer.
3. Ask a question in your own words, the way a customer would.
4. Compare the answer with the new data.

For a detailed testing scenario, see [how to test an AI employee before launch](https://binomai.com/faq/how-to-test-an-ai-employees-performance-and-personally-verify-their-skills-before-launching-to-clients/).

## If the answer is still old in a new dialog

### Old data remains in another source

**What to check:** whether an old version of a file is still in [Documents](https://app.binomai.com/cabinet/binom/docs), or whether a card with the previous answer is still in [Cards](https://app.binomai.com/cabinet/binom/cards).
**What to do:** delete the outdated document or edit the card. To make the current fact take priority over all documents, create a card, since cards take precedence over documents: [how to add a knowledge card](https://binomai.com/faq/voprosy-i-otvety-dlya-chat-bota-kartochki/).
**How to tell it is resolved:** in a new dialog, Binom answers based on the new data.

### Binom found a conflict

If the "Active conflicts" block on the [Dashboard](https://app.binomai.com/cabinet) shows unresolved conflicts, review them: [how to resolve contradictions in the knowledge base](https://binomai.com/faq/bot-daet-raznye-otvety-konflikty/).

### Document with an error

The status "Error" means the file is not used in answers: [what to do with an indexing error](https://binomai.com/faq/indeksaciya-dokumentov-statusy-oshibki/).

If the problem is not resolved, write to support@binomai.com or send "I want to talk to a human" in the [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream) chat. Include the Binom name, the name of the file or card, and attach a screenshot of the message.

## Other common questions

### How do I update the bot's knowledge?

Replace the document in [Docs](https://app.binomai.com/cabinet/binom/docs), edit the card in [Cards](https://app.binomai.com/cabinet/binom/cards), or tell [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream) about the change. You don't need to retrain Binom manually, as training starts automatically.

### Do I need to retrain the chatbot after changing prices?

No: upload the updated price list to [Price Lists](https://app.binomai.com/cabinet/binom/prices) or connect a feed with daily sync, [automatic updates via RSS or Google Merchant](https://binomai.com/faq/how-does-automatic-data-updating-via-rss-or-google-merchant-feed-work-and-is-it-necessary-to-retrain-the-ai-employee-afterward/).

## What's next

- [How to lock an exact answer with a knowledge card](https://binomai.com/faq/voprosy-i-otvety-dlya-chat-bota-kartochki/)
- [How to resolve conflicts in the knowledge base](https://binomai.com/faq/bot-daet-raznye-otvety-konflikty/)
- [How to test an AI employee](https://binomai.com/faq/how-to-test-an-ai-employees-performance-and-personally-verify-their-skills-before-launching-to-clients/)